Insights
Practical thinking on finding commercial value, delivering services digitally and automating the work that slows organisations down.
Hospitality
Most hotels price their rooms, their food and their events. Few price the attention, traffic and relationships that surround them. Here are seven places to look.
Read the article: Seven Commercial Opportunities a Hotel May Be OverlookingHospitality
A practical method for identifying which of a hotel's spaces, channels and relationships can produce additional value, and which should be left alone.
Read the article: How Hotels Can Generate Value From Existing Physical and Digital AssetsHospitality
A good hotel website matters. But the systems that most affect hospitality revenue often sit behind it, in bookings, guest services, events and partnerships.
Read the article: Beyond the Website: Digital Systems That Improve Hospitality RevenueProfessional Services
A contract review rarely needs an office visit to begin. Here is how a firm can design a remote instruction workflow that is efficient for clients and keeps every professional decision with the firm.
Read the article: How Law Firms Can Receive and Manage Contract Review Instructions RemotelyProfessional Services
Email was never designed to carry a client's most sensitive documents. A secure client portal gives professional firms control, a complete record and a better client experience.
Read the article: Why Professional Firms Need Secure Client PortalsAutomation
Client onboarding is often the first real experience a customer has of a business, and frequently the most manual. Here is how to automate it without losing control.
Read the article: How Businesses Can Automate Client OnboardingAutomation
AI is useful for some business tasks and unsuitable for others. A practical guide to where it can create measurable value, and how to adopt it responsibly.
Read the article: Practical AI Applications for Growing BusinessesLogistics
Customers who cannot see where their goods are will call to ask. Better visibility reduces those calls, builds trust and frees your team for the problems that matter.
Read the article: How Logistics Companies Can Improve Customer VisibilityAutomation
Manual approvals slow organisations down in ways that rarely show up in reports. Here is how to turn them into digital workflows with clear ownership and a complete record.
Read the article: Turning Manual Approval Processes Into Digital WorkflowsUncategorized
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Read the article: Hello world!New articles by email, sent when we have something worth reading.
